Order Numbers
Always use our bold type order numbers when placing your order for products from our catalog.
Placing Orders
1. Phone Orders Toll Free :
U.S. & Canada (800)767-9855
Parts Calls (845)436-6000
2. Fax Orders Toll Free: (845)436-7677
3. Order Electronically on the World Wide Web @ www.smpw.com
Minimum Orders
There is a minimum order of $40.00 net merchandise plus shipping.
Shipping
Orders are normally shipped UPS regular ground service unless specified. Three Day Select, Second Day Air, or Next Day Air is available upon request. Oversized boxes and tubes may be shipped by special economy air freight. Heavy or bulky items will normally be shipped common carrier. (ABF Freight) SMPW is granted preferential tariff rates by selected motor carriers that are passed on to our customers. We will honor customer preferences where possible.
Returned Merchandise
Returned merchandise must be accompanied by a returned merchandise order number (CO) in order to receive credit. Obtain CO numbers from the sales department when contacting our office to return material. Material returned without a RMA# is subject to loss or considerable delay. DO NOT SEND returned material back freight collect or C.O.D IT WILL BE REFUSED. An invoice copy of packing slip will greatly assist our personnel to process your credit. All returns that are not due to SMPW error are subject to minimum of 20% restocking and paperwork processing fee. In these cases, Shipping will also be at the expense of the customer.
Open Account
An open account will be considered for those customers who provide us with a properly filled out application for credit and bank information release form. (Provided in back sleeve of catalog and on our website – www.smpw.com). SMPW will respond to your request for credit as soon as possible. All open account invoices are due within 30 days of the invoice date. If not paid in full within 30 days, the purchaser agrees to pay a service charge of 1.5% per month calculated on the delinquent balance of each invoice until the invoices are paid in full. Further, the purchaser agrees to pay all costs for collection fees and or any attorney fees incurred while collecting a delinquent account. The purchaser understands that if these terms are not met, SMPQ Inc. may withdraw credit privileges without notice.
Partial Shipments
It is our policy to ship all orders the same day they are received if possible. We will normally ship all the items that are in stock. If we are out of stock of any item, we will normally backorder the item(s) and ship them as soon as they arrive. If you require your order to be shipped complete, please inform the sales representative who takes your order or mark your written order, “Ship Complete.”
Packing
When additional packaging is required, i.e., crating, wood stiffeners, special cartons or shipping tubes, to safely ship merchandise, additional charges will be added to shipping and handling. These charges will only be for the additional cost of packaging materials and will be kept to a minimum.
Prices
Prices quoted will be the lowest possible price at the time of the order, consistent with normal business practices. Published prices are subject to change at any time and may be higher or lower than the most recent published price.
Products
All products illustrated in our catalogs are displayed as accurately as possible at the time of publishing. Occasionally, manufacturers change products, specifications, or appearances of their replacement parts and this is beyond our control. All products listed in our catalogs are not necessarily manufactured by, or obtained from the manufacturer indicated. Products listed may be provided by alternative manufacturers and are made to standards equal to or better than the original parts provided by the named manufacturer of the equipment.
Shortages
If you feel you did not get all of the merchandise indicated on the packing list, you must report it to us within 3 days of receiving the package. Always keep the original shipping box or tube, and or packing material.
Limited Warranty
All hardware items are warranted for a period of 90 days from the date of sale. Where our suppliers have offered a longer warranty period this will be available to our customers. SMPW will repair, replace, or refund the purchase price, at its option, for any of its products which prove to be defective within the limits of this warranty. This warranty does not include labor or shipping costs necessary to replace or repair the product. This warranty shall not apply to any product that has been subject to improper installation, abuse, misuse, or used for purposes other than standard usage of the product in question.
Note: electrical items are not covered by warranty.
